Enterprise Contact Center is developed to deliver organizations a virtualized Call Center solution enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels. The solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI) and digital channels including email and chat.
The service helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management.